Use Case: Launch Monitoring

Task: Monitoring of the product launch of a new SUV model for a premium OEM

Consline approach: Close monitoring of all “things gone wrong”, defects, faults and “teething trouble” in customer forums and social media on all markets

Result: Identification of faults as soon as during the first launch days – ranking and prioritization by number of cases, escalation potential and visibility on the net

Customer benefit: Fast and prioritized handling of things gone wrong which had not been detected within the sales network – million Euro savings through fixing at factory level instead of in the field

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