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Use Case: Investigation of engine damages for a manufacturer of chainsaws

Task: Analysis of engine problems and damages with a certain chainsaw model in North America

Consline approach: Identification of relevant online platforms for professional and private users of chainsaws and detailed analysis of problem descriptions incl. consideration of environmental conditions

Result: Uncovering of influences caused by the weather on the performance and problems with the chainsaw

Customer benefit: Optimization of recommendations regarding filters and lubricants and implementation in the North American sales and service network

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