Things-gone-wrong Monitoring

“With CIMS® 6.0, we are finally able to react to trends in our customers’ complaints quickly and in a region-specific manner.

The insights into when, where and from what (part family, application, approval date…) provide us with considerable clues for root cause research and support to work out solutions together with the customer.

Many customers use our evaluations as a second opinion and appreciate our proactive market view to avoid costs, as we can identify trends very early and follow up specifically.

The comparison to other customers with the same product type, which is immediately available on “click”, brings us considerable advantages and time savings in problem isolation.

The customizable dashboards provide us with up to 30 chart forms (e.g. heat map, layer line charts, spider chart, world map, etc.), which we can store and make available to internal customers at Knorr-Bremse, depending on their needs and customers.

And in combination of the customer data and our field parts analysis results, we are able to plan ahead and reduce our costs.”