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Director Customer Quality & Product Integrity
KNORR-BREMSE Systeme für Nutzfahrzeuge GmbH
“With CIMS® 6.0, we are finally able to react to trends in our customers’ complaints quickly and in a region-specific manner.
The insights into when, where and from what (part family, application, approval date…) provide us with considerable clues for root cause research and support to work out solutions together with the customer.
Many customers use our evaluations as a second opinion and appreciate our proactive market view to avoid costs, as we can identify trends very early and follow up specifically.
The comparison to other customers with the same product type, which is immediately available on “click”, brings us considerable advantages and time savings in problem isolation.
The customizable dashboards provide us with up to 30 chart forms (e.g. heat map, layer line charts, spider chart, world map, etc.), which we can store and make available to internal customers at Knorr-Bremse, depending on their needs and customers.
And in combination of the customer data and our field parts analysis results, we are able to plan ahead and reduce our costs.”
Head of Quality Assurance
SKODA AUTO a.s.
“The market analysis provided by Consline has helped us improve our services and products.”
Grant McPherson
Director Quality, Jaguar Land Rover
CEO
GHMT AG
“Consline gives us a completely new view of our measurement data and opens up new possibilities for quality criteria.”
Consline AG is a corporate member of BVM (Berufsverband Deutscher Markt- und Sozialforscher e.V.)
We support the IHK initiative Pack ma’s digital to support the economy in Upper Bavaria with digitalization and to secure the future of the location
