CIMS 7.0
Since our founding in 1999, our mission has been to help you achieve “simply more success together.” In June 2025, we’re taking that promise to a whole new level. We…
Consline News
Consline at VDA’s Technical Congress in Berlin
“Innovative. Digital. Sustainable.” was this year’s motto of VDA’s Technical Congress which took place in Berlin in late March. At Europe’s most important automotive industry meeting, decision-makers, specialists and executives…
Consline at the Qualität 2023
“Quality Intelligence” was the main theme of the Quality 2023 conference, which took place in Düsseldorf at the beginning of March. Speeches on quality and data systems, data analytics, big…
Consline at the Automobilwoche Konferenz 2023
“Success factor sustainability” was the subject of this year’s conference organized by Automobilwoche at the Munich Motorworld. Besides speeches and Open Space Stages, the event offered opportunities for intense discussions…
Consline AG monitors satisfaction with e-cars – Hyundai Kona with very positive overall results
In a recent study of Consline AG, the Hyundai Kona gets the best results among five current BEV models. The study identified infotainment/connectivity, range and driver assistance systems as the…
Consline at the VDA QMC Summit 2022
“Quality in times of global changes” was the topic of the 18th Quality Summit of the German automotive industry in Berlin. After two years without the summit as a face-to-face…
Donations instead of gifts 2022 – Consline participates
Like in the years before, Consline supports the UNICEF initiative “Donations instead of gifts” to help children in 2022. Find out more about this initiative here.
Consline CEO Dr. Dirk Schachtner at the BVM Congress 2022
Around 200 market researchers and representatives of the marketing, advertising and communication sector met at the annual congress of German market research association BVM in Frankfurt/Main in June 2022. In…
Stifterverband awards Consline with Forschungssiegel 2022/2023
The Stifterverband für die Deutsche Wissenschaft awards Consline AG with the Forschungssiegel “Innovation through Research” again in 2022. Learn more about the Stifterverband.
Cross-process quality monitoring: AI-supported platform integrates data across all interfaces
Consline AG has expanded its Intelligence Management System CIMS® in the current version 6.0 into a modular analysis platform for all types of internal and external quality data: All quality…
15./16.03.2022: Consline at the 23rd Technical Congress of VDA in Berlin
The 23rd edition of Europe’s most important automotive symposium returned to an on-site attendance event in Berlin. Decision-makers, technical managers, specialists and executives, as well as representatives from politics and…
Baton change at Consline AG: Founder Dr. Heinz van Deelen hands over CEO role to Dr. Dirk Schachtner-Milestone
After almost 22 years as CEO of Consline AG, company founder Dr. Heinz van Deelen joined the Supervisory Board on December 14, 2021. During this time he established Consline AG…
Baton change at Consline AG: Founder Dr. Heinz van Deelen hands over CEO role to Dr. Dirk Schachtner
After almost 22 years as CEO of Consline AG, company founder Dr. Heinz van Deelen joined the Supervisory Board on December 14, 2021. During this time he established Consline AG…
Consline supports “Donations instead of gifts” again in 2021
Again in 2021, Consline decided to donate the christmas gifts budget to UNICEF. We are happy to support this great UNICEF idea and if you feel inspired, please read about…
Consline launches specific SaaS QM solution for Tier-1 suppliers
Consline AG has been supporting OEMs and suppliers with SaaS solutions for Quality Management since 1999. In the latest version CIMS 6.0, especially the experiences with Tier-1 suppliers were put…
Consline CIMS among the leading solutions for Computer Aided Quality Assurance (CAQ)
The editorial staff of German trade publication QZ – Qualität und Zuverlässigkeit presents its selection of current solutions for Computer Aided Quality Assurance (CAQ) and Quality Management (QM) in the…
Consline AG offers AI-supported worldwide Supplier Risk Monitoring
Based on its longtime experience in monitoring quality problems and product safety on the Internet, Consline AG has expanded its Consline Intelligence Management System (CIMS) in the current version 6.0…
Consline extends CIMS to Big Data Platform for internal and external quality data
Consline AG has extended its Intelligence Management System CIMS in the new version 6.0 to a universal Big Data Platform for internal and external quality data: Thus, e.g. quality and…
Analyze bigger Excel tables easily and presentation-ready with CIMS 6.0
Every user of bigger Excel tables knows the problem: Before analyses can be done and charts and presentations can be compiled, the input data have to be extensively processes and…
Active market and product observation: VDA points out the significance of Internet sources for product integrity
The current Rotband “Product Integrity” of German Automotive Industry Association VDA explicitly points out the significance of active market and product observation for product safety: Thus, the monitoring of product…
Consline launches new website
Today the new Consline website was successfully launched. With a fresh, full responsive Design, latest releases of social media plugins and lots of content improvements Consline will proceed in its…
Stifterverband awards Consline AG with Forschungssiegel 2020
May 2020: The Stifterverband für die Deutsche Wissenschaft (Donors’ association for the promotion of humanities and sciences in Germany) awards Consline with the Forschungssiegel “Innovative Through Research” for its research…
Consline AG provides Intelligence Management System for Corona research for free
München, 07.04.2020: With regard to the current challenges caused by the Corona crisis, Consline AG’s supervisory and executive boards decided to provide leading institutes and health ministries with their methodology…
Consline AG’s AI-supported Big Data Platform CIMS 6.0 Leads to Quantum Leap for Better Products
Munich, 03-09-2020: Based on its long-time experience with the analysis of unstructured quality data, Consline AG has extended its Customer Insights Management System (CIMS) in the now released version 6.0…
CIMS version 6.0 introduced with more than 40 new features
After 24 months of developing, the all-new CIMS version 6.0 is successfully introduced at Consline’s customers. With more than 40 new features, among them 29 diagram types, individual dashboard configuration…
Use Case: Customer-centric positioning of e-cars
Task: Identification of the main customer requirements as prerequisite for the success of the future e-car range of a premium OEM Consline approach: Analysis of real-life experiences and wishes of…
All-in-one solution for Customer Insights Management
Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented…
2nd study on user experiences with e-scooter sharing: Lime rated significantly worse, Voi compensates weaknesses with low prices
Munich, 25.10.2019: While Lime received the best ratings in the first Consline study on user experiences with e-scooter sharing, this company has lost its initial bonus completely: With high prices,…
25.-26.09.2019: Deutsche Marktüberwachungskonferenz Berlin
In cooperation with industry representatives, the German Federal Ministry for Economic Affairs and Energy, the Bundesnetzagentur and the Bundesanstalt für Materialforschung organized the “Deutsche Marktüberwachungskonferenz” (German Conference on Market Observation).…
18./19.09.2019: Consline at the Automotive Safety Summit in Düsseldorf
Product safety experts from OEMs like Aston Martin or Volvo and suppliers met at the 2nd Annual Safety Summit in Düsseldorf. The participants from 14 countries discussed numerous topics like…
17.09.2019: Consline at the 3. Deutsch-chinesischen Automobilkongress in Ingolstadt
At the 3. Deutsch-chinesische Automobilkongress in Ingolstadt, 350 guests from China and Germany met the Ambassador of the People’s Republic of China, the Director of the Investment Promotion Agency of…
23.08.2019 Amusing video: What customers experience with products and share on the net
Munich, 2019-09-23: Amusing Consline Youtube Video: Do you know what excites / frustates your customers?
Use Case: Realignment ADAS portfolio
Task: Support of the realignment and upgrading of the Advanced Driving Assistance Systems (ADAS) of a premium SUV and car manufacturer Consline approach: Worldwide analysis of customer experiences with the…
First study on e-scooter sharing Germany: Significant differences at app usability and scooter quality
München, 23.07.2019: Während Lime mit der besten App Usability überzeugt, liegt die Circ App mit Abstand hinten. Im Gegensatz zu den Rollern von Tier, Circ und Voi wird aber die…
Gaviscon und Symbioflor überzeugen – Wirkung Top 10 Magen-Darm-Präparate aus Anwendersicht
München, 01.07.2019: Magen-Darm-Präparate unterscheiden sich aus Anwendersicht deutlich hinsichtlich Wirksamkeit und Nebenwirkungen, dagegen werden Preis und Anwendbarkeit nur wenig kritisiert. Die Consline AG hat für ihren neuen Quality Experience Index…
Hamburg, 21.05.2019: Consline Executive Officer Dr. Dirk Schachtner at the BVM Kongress
The Association of German Market and Social Researchers (BVM) brings together about 300 Experts and Executives from the fields of market research, marketing, advertising and communication in its annual CongressIn…
Use Case: Root-cause-analysis of gearbox problems
Task: Root-cause-analysis of gearbox problems to support the clarification of liabilities in multi-million warranty case Consline approach: Detailed analysis of problem descriptions with a new automatic gearbox by drivers in…
Aspirin Complex better than MediNait – The Patient’s view on the Top 10 Cold Medications
Munich, April 2019: Patients find large differences in efficacy and side effects of cold medications; however, price and application hardly play a role. Consline has evaluated the TOP 10 OTC…
Consline Executive Officer Dr. Dirk Schachtner at the CTI Automotive Diagnostics
At the CTI Automotive Diagnostics on the 19th and 20th of March automotive diagnostics experts met to discuss the latest trends, like automatization, connectivity and e-mobility. Consline executive officer Dr. Dirk Schachtner highlighted in…
Consline CEO Dr. Heinz van Deelen speaks at the Warranty Chain Management Conference
The annual Warranty Chain Management Conference in Orlando, Florida brings together experts and executives in warranty management. The event focuses on new ideas, methods and tools for quality management but the organizers…
Consline as Sponsor and Exhibitor at the VDA’s Technical Congress
On 14th and 15th of March executives of the automotive industry met at the Technical Congress hosted by the VDA (German Automotive Association) in Berlin to discuss the future industry challenges. In front of…
Consline presents „Product Monitoring online“ at the Qualität 2019
At the Qualität 2019 (Quality 2019) in Düsseldorf quality managers from various industries met to discuss the future of quality management. At his roundtable “Product monitoring online: What are the…
Consline at the Automobilwoche Konferenz in Munich
Decision makers of the automotive industry meet at the Automobilwoche Konferenz, a conference hosted annually by the German trade magazine Automobilwoche. In keeping with its motto “Smart Data Smart Car” the…
Consline awarded with Deutscher Exzellenz-Preis 2019
Out of overall more than 150 applicants for the ”Deutscher Exzellenz-Preis” (German Excellence Award) Consline wins 2nd place in the category digital services B2B .
Consline at the VDA QMC Regional Conference International in Nürnberg
Quality experts of automotive suppliers and OEMs met at the VDA QMC Regional Conference International in Nürnberg. In keynotes by Audi and Schaeffler, among others, the challenges of quality management…
Consline at the Monitoring Forum 2018
The Monitoring Forum combines experiences from Social Media Monitoring users and service providers. How can Social Media Monitoring be implemented best? Which goals can be reached? How can the results…
Consline Study On Customer Experiences with Current Driver Assistance Systems in Premium Cars
Munich 12/12/2018. Consline AG has analyzed customer experiences with driver assistance systems in current premium models of the brands Audi, BMW and Mercedes-Benz. Evaluating the driving experiences published in online…
Consline exhibits at the VDA QMC Summit in Berlin
The VDA QMC Summit is the annual meeting of Quality Managers of the German and international automotive industry, hosted by the Quality Management Center of the German Automotive Association. This…
Consline at the Automobilwoche Congress in Berlin
Decision makers of the automotive industry in Germany are meeting today and tomorrow at the Automobilwoche Congress in Berlin. Who will bring out new products? And which retail and mobility concepts will…
Consline at the IHK “Netzblicke”
With his keynote “Customer Voice Monitoring – Schneller besser werden” Executive Officer Dr. Dirk Schachtner will represent Consline at the next part of the series of events “Netzblicke” hosted by…
Consline at the Bayern Digital Zukunftskongress
With the initiative BAYERN DIGITAL the Bavarian government invests in broadband expansion, digital education, cyber security and start-ups. At the program’s congress Bavarian Prime Minister Markus Söder and Minister of…
Consline at the Automobil-Elektronik Kongress
Top-class speakers and participants contribute to the yearly success of the Automobil-Elektronik Congress in Ludwigsburg. The congress brings together high-level management of OEMs and suppliers as well as representatives of…
product-monitoring.com: Consline AG introduces new information platform
Munich, 12.06.2018: Companies stay responsible for their products after selling them and have to monitor how they prove themselves in the field. Information on product monitoring is hard to find…
Consline at the Automotive News Europe Congress
This year’s Automotive News Europe Congress was hosted in Turin in Italy. With keynotes, presentations, panel discussions and networking opportunities the congress was focused on the current topics in the…
Dr. Dirk Schachtner presents at Europe’s leading Pharmacovigilance Congress
The Annual International Conference and Exhibition in Pharmacovigilance, Regulatory Affairs, Risk Management and Clinical Trials brings together the leading experts in pharmacovigilance in Europe. In his presentation “Utilising digital patient…
Consline presents Customer Voice Monitoring at the Tech Days Munich
The Tech Days Munich are all about Innovation in the fields of Smart IoT, Information Security, Blockchain, Mobility, Robotics, AI / Data Analytics and Academic Research. In his presentation titled…
New CIMS version 5.5 released
Release of the new Consline Intelligence Management System (CIMS) version 5.5 with new analysis features and further improvements to usability
Consline at the VDA’s Qualitätsmanagement Symposium of the Automotive Industry
At this symposium hosted by the VDA’s Quality Management Center quality experts of the German automotive industry meet annually to discuss the latest developments in quality management methods and product…
Use Case: Resonance analysis for a new oncological medicine
Task: Analysis of patient experiences with a newly registered oncological medicine Consline approach: Identification and detailed analysis of authentic patient experiences in online discussion boards and patient blogs with regard…
Consline at the automotiveIT congress in Berlin
This year the automotiveIT congress was hosted in Berlin for the first time. With keynotes by Audi, Mercedes-Benz und Deutsche Telekom the congress focused on the question: How will digitalization…
Consline as a finalist in the IHK pack ma’s digital competition
Pack ma’s digital is an initiative by the IHK in Bayern (chamber of industry and commerce in Bavaria). Its goal is to support Bavarian companies in digitalizing their businesses. In…
Consline as a Sponsor at the VDA’s 20th Technical Congress
This week the automotive industry in Germany came together at the 20th Technical Congress hosted by the VDA (German Association of the Automotive Industry). On the agenda were the industry’s…
Consline at the Monitoring Forum in Munich
At the Monitoring Forum in Munich Social Media Monitoring agencies as well as clients met to discuss the latest trends as well as use cases. The recurring Theme throughout the…
Consline as the exclusive sponsor of the VDA QMC “Qualitätsgipfeltreffen der Automobilindustrie“
On the 21st and 22nd of November the VDA QMC (Quality Management Center of the German Automotive Association) hosted the 14th conference and exhibition for Quality Managers in the automotive…
Consline at the Automobilwoche Kongress
This week executives of the automotive industry meet in Berlin for the annual “Automobilwoche Kongress” a congress hosted by the German automotive news paper Automobilwoche. As this year’s main topic…
Consline at the 4th annual congress “The connected and automated car“
By now, the annual congress “Das vernetzte und automatisierte Auto” (the connected and automated car) has developed into the event for executives and experts in the fields of autonomous and…
Consline at the SV Conference „Recht & Automatisiertes Fahren“
The SV conference on 18th and 19th October in Nürnberg in Germany focused on the legal aspects of automated and connected driving. What are the legal frameworks in Germany and…
Leading commercial vehicle supplier chooses Consline monitoring
Another leading automotive supplier chooses Consline AG’s Customer Voice Monitoring as the reliable solution for quality monitoring in the commercial vehicle sector.
Using Artificial Intelligence for Quality Control
The German automotive magazine Automobilwoche describes how we at Consline use Artificial Intelligence to make our quality reports based on customer opinions online even more precise. Read the full German…
Google shows the way
The OEMs navigation systems are not well received by customers. Our study shows that 85 Percent of customers rate the navigation functions negatively. And a result that is particularly explosive…
Use Case: Launch Monitoring
Task: Monitoring of the product launch of a new SUV model for a premium OEM Consline approach: Close monitoring of all “things gone wrong”, defects, faults and “teething trouble” in…
Consline at „Ludwig Erhard heute“
“Luwig Erhard heute” is a series of events hosted by the Bavarian minister of economic affairs Ilse Aigner. On 27th July she invited Germany’s former minister of finance, Dr. Theo…
Consline at the Automotive News Europe Congress in Barcelona
Decision makers and executives of the automotive industry met at the Automotive News Europe Congress in Barcelona at the 20th and 21st June. In numerous panels and discussions the participants…
Consline at the “Automobil Elektronik Kongress” in Ludwigsburg
Despite its size and internationality its organizers call it the „Family-Congress of Automotive Electronics“: The 21st International Congress on Advances in the Automotive Electronics brings the top players in the…
Consline gewinnt zwei Autozulieferer als Kunden
Zwei führende Automobilzulieferer entscheiden sich für eine zuverlässige Produktbeobachtung im Internet durch die Consline AG.
Consline at the Automotive Warranty Management Conference, Munich 16.-17.05.2017
Automotive Warranty Management Conference, Munich 16.-17.05.2017: Consline CEO Dr. Heinz van Deelen will participate in panel discussion “Social media and the next generation customer”. Every year this conference brings together…
Consline presents Customer Voice Monitoring to bvik
Munich 18.04.2017: In his presentation at a recent conference of the German Bundesverband Industrie Kommunikation, Dr. Dirk Schachtner, Executive Officer of Consline AG, introduced Customer Voice Monitoring as an innovative…
Consline CEO Dr. Heinz van Deelen on product liability
Being an expert for product observation on the Internet, Consline CEO Dr. Heinz van Deelen speaks again at a management congress organized by a leading automotive OEM.
User study: Driver assistance systems and autonomous driving
The study identifies and analyzes user posts in social media with concrete experiences with driver assistance systems of different car brands. Using this method, a multitude of experiences in different…
Consline AG at the Skoda After Sales Conference 2016 in Prague on November 04th 2016
Consline AG at the Skoda After Sales Conference 2016 in Prague on November 04th 2016: At its annual After Sales Conference, Czech Automotive OEM Skoda presents the latest After Sales…
Use Case: Investigation of engine damages for a manufacturer of chainsaws
Task: Analysis of engine problems and damages with a certain chainsaw model in North America Consline approach: Identification of relevant online platforms for professional and private users of chainsaws and…
Consline and Daimler present at the BVM congress, 26./27.04.2016 Berlin
Consline and Daimler present „Voice of the Customer“ Monitoring WEB – Soziale Medien als Frühwarnsystem für das Qualitätsmanagement at the 51. Kongress der Deutschen Marktforschung: Unternehmerische Entscheidungen beeinflussen 26. und…
E-Cars: Consline study shows more profound issues than reach and infrastructure
Munich, 8th June, 2016: „…a nurse finances an e-car for a dentist`s not working wife and the e-car driving wife feels good about herself…” The analysis of customer voices online…
Consline and Daimler present Voice of the Customer Monitoring
Consline and Daimler present “Voice of the Customer – Social Media as an Early Warning System for Quality Management” at the 51. BVM Congress of German Market Research in Berlin.
Stifterverband awards Consline AG with Forschungssiegel
April 2016: Stifterverband für die Deutsche Wissenschaft awards Consline AG with its Forschungssiegel for their research competence and innovation capability. For more Information about Stifterverband see >here.
Pharmaforschung mit Customer Voice Monitoring
Möglichst natürlich ist nicht nur bei Konsumgütern, sondern auch im Pharmabereich ein Megatrend. Die Münchner Consline AG hat dies mit Customer Voice Monitoring herausgefunden. Dr. Dirk Schachtner beschreibt in der…
“The customer sensor” Consline presents at the International CTI Conference Automotive Diagnostic Systems 2016
Dr. Heinz van Deelen presents “The customer sensor – product and after sales performance from a customer’s point of view” at the CTI Conference Automotive Diagnostic Systems 05.04.2016: More information…
Legal expertise confirms Consline approach to product observation on the Internet
An expertise by Prof. Dr. Klindt, Noerr LLP, confirms Consline’s Internet monitoring approach as a reliable method meeting the legal requirements of product observation (product monitoring). Additionally, the expert report…
Consline unterstützt Praxisseminar: Effizientes Rückrufmanagement in der Automobilindustrie
Rückrufe können zu hohen Imageverlusten führen. Nur mit Hilfe perfekt organisierter und kommunizierter Produktrückrufe gelingt es, das Vertrauen der Kunden nicht zu verlieren. Wenn auch Sie sich gegen mögliche Rückrufaktionen…
Consline presenting at Conference for After Sales Service
Differentiation by quality and price is getting more and more difficult for OEMs as those base factors are more or less the same within the competitive landscape. Therefore After Sales…
Virtual Product Clinics – innovations driven by customer voices
A prerequisite for a successful product concept is the most complete understanding of what the customer currently moves and their wants and needs are. Customer Voice Monitoring (CVM) combines Open…
Consline conducts “Virtual Product Clinic” for a Premium OEM
For a leading European Premium Manufacturer Consline conducts a “Virtual Product Clinic” for the first time. The analysis of customer experiences with competitors’ driver assistance systems in six countries lead…
Pharmaforschung: Zu Risiken und Nebenwirkungen fragen Sie das Internet
Patienten berichten über ihre Erfahrungen mit Medikamenten und Therapien heute sehr detailliert im Internet. Dies ermöglicht es Pharmaunternehmen auch ohne teure Studien ein besseres Verständnis von Therapieerfahrungen und Nebenwirkungen zu…
Pharmaforschung: Zu Risiken und Nebenwirkungen fragen Sie das Internet
Patienten berichten über ihre Erfahrungen mit Medikamenten und Therapien heute sehr detailliert im Internet. Dies ermöglicht es Pharmaunternehmen auch ohne teure Studien ein besseres Verständnis von Therapieerfahrungen und Nebenwirkungen zu…
The Voice of the Customer – Consline captures and analyses customer statements
Developing a good product requires to fully understand what excites customers and what their needs are. Today on the web aplenty of such customer wishes, needs and opinions are available.…
New Video on Consline Intelligence Management System – CIMS
With the Consline Intelligence Management System (CIMS), a web-based cockpit solution with an intuitive multi-language user interface, customer voices are captured and analyzed. Besides the original customer message, CIMS includes…
ITF 2015: “Mit Schwarmintelligenz näher am Kunden”
International Trend Forum – Future of Automotive Sales Das International Trend Forum der Ostfalia Hochschule greift die aktuellen Trends im Automobilvertrieb und -marketing auf. Dr. Heinz van Deelen, Gründer und Vorstandsvorsitzender der Consline…
Consline to exhibit at innovation platform “Zulieferer Innovativ”
Consline is selected to exhibit at the automotive innovation platform “Zulieferer Innovativ” of the Bayern Innovativ Initiative. Consline displays Customer Voice Monitoring and the all new CIMS Productvideo to visitors…
Knowtech 2015: Consline and Jaguar Land Rover present „Virtual Product Clinics“
Knowledge Management, Social Collaboration. Industry 4.0: 28th of Oct. 2015 at 14:30h Dr. Heinz van Deelen, Consline AG and Sergio Brito, Jaguar Land Rover will be presenting at the KnowTech…
Consline präsentiert Customer Voice Monitoring am IJK Hannover
Tilman Weisgerber präsentierte im Rahmen des Seminars „Automatische Inhaltsanalyse“ am IJK einen Vortrag zur Social-Media-Analyse. Der IJK-Alumni ist als Consultant bei der Consline AG in München tätig und beschäftigt sich dort…
