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CIMS 6.0 offers the option of importing internal and external data in Excel/csv format via a convenient interface.
Your own data sources can be connected directly via an API as well as Internet/social media sources via your own web harvester.
CIMS enables the comprehensive evaluation of data and information with a wide variety of structures (e.g. quality data from warranty cases with call center feedback and customer opinions from online forums).
CIMS enables the comprehensive evaluation of data and information with a wide variety of structures (e.g. quality data from warranty cases with call center feedback and customer opinions from online forums).
In CIMS 6.0, your own multi-dimensional, hierarchical category trees can be created and easily structured.
In the case editor with optimized usability, new cases (text, image, video, audio) can be created or cases imported into the CIMS can be edited.
Complete cases or just individual passages of text can be coded with tagging and rating categories and can therefore be filtered and analyzed. The categorization can also be done in bulk (for several cases with the same characteristics) or based on defined rules.
The highlighting function highlights the associated content in color when you mouse over the respective category.
AI-based suggestions for categorization make work easier, especially with new data sets.
The translation of the text content of cases can be done either manually or automatically.
All cases released in the case editor are displayed in the case viewer, including any translation, images, video and audio as well as all metadata (source, URL, date, time, etc.) and categories
The Analysis area offers unlimited possibilities to combine analysis charts into clear dashboards and to save and share them with colleagues.
Comparative analyzes can be carried out in a comprehensive Meta CIMS.
Due to the comprehensive Meta CIMS function, meaningful benchmarking with competitors can be carried out or results from different studies can be compared.
Using a category mapping tool, different category structures and wordings are brought together so that direct comparisons and pattern recognition are possible.
To make working with the CIMS as easy as possible, special workflow tools have been integrated into the CIMS. In addition to online tool tips, our employees on the Consline AG technical hotline are available to answer any questions
