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Category: Automotive Industry
Automotive Industry
Use Case: Product Monitoring

Task: Product monitoring in online sources to identify safety risks for an automobile manufacturer Consline approach: Implementation of the robust Consline methodology for online monitoring of product safety risks in the field, including comparable competitor products Result: Immediate alerts when safety risks or critical incidents occur to the relevant product safety groups of the car manufacturer – further support through a GDPR-compliant process for contacting affected customers Customer benefits: Very fast response times – documented processes to fulfill the legal product monitoring obligation

April 11, 2024 No Comments
Automotive Industry
Consline AG monitors satisfaction with e-cars – Hyundai Kona with very positive overall results

In a recent study of Consline AG, the Hyundai Kona gets the best results among five current BEV models. The study identified infotainment/connectivity, range and driver assistance systems as the most important factors for satisfaction of e-car drivers. With 59%, the Hyundai Kona reached the highest share of positive evaluations, followed by Tesla Model 3 (51%), Mercedes EQC (50%) and VW ID.3 (47%). With only 35% of positive statements, the Audi e-tron ranks last. Please find Automobilwoche’s article on the study here.

January 5, 2023 No Comments
Automotive Industry
Use Case: Customer-centric positioning of e-cars

Task: Identification of the main customer requirements as prerequisite for the success of the future e-car range of a premium OEM Consline approach: Analysis of real-life experiences and wishes of drivers of 19 e-car models in five countries – both regarding e-specific aspects like charging processes or recuperation and classic car attributes like noise, interior, driving comfort etc. Result: Identification of the respective best-in-calls models for each product attribute – additional emphasis of the problem areas to be avoided Customer benefit: Customer-centric conception and positioning of the OEM’s own e-car models

January 17, 2020 No Comments
Automotive Industry
Consline conducts “Virtual Product Clinic” for a Premium OEM

For a leading European Premium Manufacturer Consline conducts a “Virtual Product Clinic” for the first time. The analysis of customer experiences with competitors’ driver assistance systems in six countries lead to the ideal conception of a brand new assistance architecture – based on identified benchmark systems and functions as well as innovative suggestions grounded in customer experiences.

October 9, 2015 No Comments